Refund Policy
Transparent, fair, and secure refund policies for all digital design purchases on MyDesignBazaar.com
Nature of Our Digital Products
All purchases on MyDesignBazaar.com are for digital design files that are instantly accessible after payment
File Formats
CDR, EPS, AI, PNG, SVG, PDF
Instant Access
Downloadable immediately after payment
International Standards
Following global digital goods norms
🔄 Refund Eligibility
Refunds are issued under specific conditions to ensure fair treatment for all users
Eligible for Refund
File Corruption or Technical Issues
- • File is corrupted and cannot be opened
- • Missing essential elements (layers, editable objects)
- • Not matching description or preview
Must report within 72 hours with valid proof
Duplicate Purchase
If same design purchased more than once in error and not downloaded, refund or credit issued after verification.
Non-Refundable
Dispute Resolution Process
Simple 4-step process to resolve any issues with your purchase
Contact Support
Email us within 72 hours at support@mydesignbazaar.com
Provide Details
Share order number, issue description, and proof screenshots
Investigation
Our team investigates within 3-5 business days
Resolution
Refund processed via original payment method in 7-10 days
Alternative Refund Options
We may offer credits instead of monetary refunds to ensure fair use and continued access
Download Credits
Use credits to purchase another design of equivalent or lesser value from our marketplace
✓ Never expire • ✓ Transferable • ✓ Full value retained
Extended Subscription
For active plan users, we may extend your subscription period equivalent to the refund amount
✓ Bonus time added • ✓ Full access maintained • ✓ Fair compensation
Fraud Protection Policy
We maintain a strict policy against fraudulent claims and refund abuse to protect our community
Zero Tolerance
Strict action against refund abuse and unauthorized disputes
Legal Action
Reserved right to pursue legal remedies for intentional fraud
Account Security
Permanent ban and access revocation for fraudulent activities
📩 Need Help?
Our support team is here to assist you
Contact Support
Subject Line: Refund Request - [Order Number]
Please include your registered email, order number, and clear description of the issue
📘 Policy Updates
We reserve the right to modify, update, or terminate this Refund Policy at any time. Your continued use of the platform indicates your acceptance of the most current version.
Last Updated: This policy is effective immediately upon posting
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